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FAQ

Frequently asked questions

Everything buyers ask about ordering, customization, quality and shipping. Can't find your answer? Ask our team →

Ordering & MOQ

What is your minimum order quantity (MOQ)? +

Custom-branded production starts at 5,000 units per item, with free design and sampling beforehand. Stock items can ship in smaller quantities.

Do you provide free samples? +

Yes — we provide free design and free physical samples for sign-off before any bulk production run.

How do I request a quote? +

Send your product, sizes, quantities and branding through our contact form and we reply within one business day.

Can I order a full amenity program? +

Yes — bath care, kits, slippers, dispensers, fragrance and accessories can be combined into one branded program with a single point of contact.

Customization & branding

Can you put our logo on the products? +

Yes — your logo can be printed, labelled, embossed, hot-stamped, engraved or embroidered, depending on the product. All decoration is done in-house.

Do you offer private label and OEM/ODM? +

Yes. With private label and OEM you supply the brand or design; with ODM we develop the product and packaging around your brief.

Can you match an existing formula or fragrance? +

Yes — we hold 1,000+ formulas and work with Givaudan on fragrance, so we can closely match a product you already use or develop a bespoke one.

Is packaging design free? +

Yes — artwork, mock-ups and sampling are free before you commit to bulk production.

Production & quality

Are you a manufacturer or a trading company? +

We are a direct manufacturer in Yangzhou, China, with our own clean-room production, printing and embroidery lines.

Which certifications do you hold? +

ISO 9001, ISO 22716, GMPC, FDA, RSPO and FSC. Certificate copies are available on request for supplier onboarding.

Are your toiletries made to cosmetic GMP? +

Yes — bath and body formulas are produced in a 100,000-class clean room under ISO 22716 and GMPC.

Can we audit or visit the factory? +

Yes — we welcome on-site visits and live video factory tours; arrange one with your enquiry.

Shipping & lead time

Which countries do you ship to? +

We export to hospitality buyers in 40+ countries, with FOB, CIF and DDP options available.

What is your production lead time? +

Lead time depends on the product and customization; we confirm an exact schedule with your quote.

Do you supply distributors and importers? +

Yes — we offer factory-direct pricing and stable lead times for distributors and importers reselling in their territory.

Tell us what your rooms need

Share your specs, MOQ and branding — our team replies within one business day.

Request a Quote

or email sales@hotelsamenities.com