FAQ
Frequently asked questions
Everything buyers ask about ordering, customization, quality and shipping. Can't find your answer? Ask our team →
Ordering & MOQ
What is your minimum order quantity (MOQ)? +
Custom-branded production starts at 5,000 units per item, with free design and sampling beforehand. Stock items can ship in smaller quantities.
Do you provide free samples? +
Yes — we provide free design and free physical samples for sign-off before any bulk production run.
How do I request a quote? +
Send your product, sizes, quantities and branding through our contact form and we reply within one business day.
Can I order a full amenity program? +
Yes — bath care, kits, slippers, dispensers, fragrance and accessories can be combined into one branded program with a single point of contact.
Customization & branding
Can you put our logo on the products? +
Yes — your logo can be printed, labelled, embossed, hot-stamped, engraved or embroidered, depending on the product. All decoration is done in-house.
Do you offer private label and OEM/ODM? +
Yes. With private label and OEM you supply the brand or design; with ODM we develop the product and packaging around your brief.
Can you match an existing formula or fragrance? +
Yes — we hold 1,000+ formulas and work with Givaudan on fragrance, so we can closely match a product you already use or develop a bespoke one.
Is packaging design free? +
Yes — artwork, mock-ups and sampling are free before you commit to bulk production.
Production & quality
Are you a manufacturer or a trading company? +
We are a direct manufacturer in Yangzhou, China, with our own clean-room production, printing and embroidery lines.
Which certifications do you hold? +
ISO 9001, ISO 22716, GMPC, FDA, RSPO and FSC. Certificate copies are available on request for supplier onboarding.
Are your toiletries made to cosmetic GMP? +
Yes — bath and body formulas are produced in a 100,000-class clean room under ISO 22716 and GMPC.
Can we audit or visit the factory? +
Yes — we welcome on-site visits and live video factory tours; arrange one with your enquiry.
Shipping & lead time
Which countries do you ship to? +
We export to hospitality buyers in 40+ countries, with FOB, CIF and DDP options available.
What is your production lead time? +
Lead time depends on the product and customization; we confirm an exact schedule with your quote.
Do you supply distributors and importers? +
Yes — we offer factory-direct pricing and stable lead times for distributors and importers reselling in their territory.
Tell us what your rooms need
Share your specs, MOQ and branding — our team replies within one business day.
Request a Quoteor email sales@hotelsamenities.com